FAQ - General

  • How many hours do I get with Save-Net.com?
  • Can I use Instant Messenger?
  • Can I use my account when traveling?
  • Do I need software to access Save-Net.com?
  • Do you offer DSL, or high speed service?
  • The access number you have is the same as my previous ISP, why?
  • How do I cancel my previous ISP?
  • How many hours do I get with Save-Net.com?

    We do not market Save-Net.com service as unlimited, but currently there are no specific usage caps on the number of hours that our members can use during their monthly billing cycle.

    Please keep in mind, however, that we are a consumer service, and not designed for people who require an "always on" connection with long periods of inactivity.

    Can I use Instant Messenger?

    Yes. Save-Net.com is compatible and will work with many of the most common instant messenger programs including but not limited to: AOL, MSN, ICQ, and Yahoo. We even have a link where you can download these messenger clients in our members area.

    Can I use my account when traveling?

    Yes. When you join Save-Net.com you get access to over 12,500 access numbers. Our network covers over 97% of the US and parts of Canada as well. You may roam for free accross all POP locations that we offer. If you use Save-Net.com's software this is easy, just push the select button on the dialer to select a new number in the location that you are traveling to.

    Do I need software to access Save-Net.com?

    No, but it is recommended. By using software, your access numbers will always remain up to date and the software will always list our most up to date contact information in your dialer. In addition, it makes setup of Save-Net.com's internet service easy as it will automatically configure your computer and setup your email program for you.

    Do you offer DSL, or high speed service?

    We do not offer DSL, but we do offer High Speed dial-up. See our website for more details.

    The access number you have is the same as my previous ISP, why?

    We utilize some of the largest networks in the world including MCI, and Qwest to provide service. It is likely that your current provider may be using the same providers that we are to purchase service.

    How do I cancel my previous ISP?

    Save-Net.com cannot cancel your service with your previous ISP. However to help you cancel your service, listed below are some hard to find phone numbers of other ISP's.

  • To Cancel Earthlink call 1-800-890-5128
  • To Cancel AOL call 1-888-265-8008 or Fax 1-801-622-7969 (include your full name, phone number, address and either your screen name or the last four digits of the credit card you billed the account to)
  • To Cancel AT&T Worldnet call 1-800-400-1447
  • To Cancel CompuServe call 1-800-848-8990
  • To Cancel MSN call 1-800-386-5550
  • To Cancel Prodigy call 1-800-213-0992
  • To Cancel NetZero call 1-866-841-1442



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